How it works

From symptoms to the right clinician — never a diagnosis.

Guided Care takes symptoms in your own words and produces a plain-language handoff: what to mention, what to ask, and how quickly to be seen. It chooses a neutral path by default and only uses specialty knowledge when a diagnosis or report is already present.

The output is always a PCP or specialist handoff — never a diagnosis. You take it to your care team.
Path 2A · Undiagnosed

No confirmed condition

A neutral, base-rate-first intake for all symptoms — not specialty-framed. Guided Care does not attempt to determine a diagnosis; it hands off to a primary care provider or the appropriate next step.

1

Base-rate thinking

Most common, benign causes are weighed first. The model leads with what's statistically likely before any specialty framing is applied.

2

Symptom intake

Clarify and quantify: onset, duration, severity, and relevant context. Guided Care asks the questions a careful generalist would.

3

Red-flag screen

Check for urgent or emergent issues against the safety floor (SF-1 to SF-3). This runs regardless of anything else.

4

PCP handoff

Produce a plain-language summary, a tailored list of questions to ask, and a recommended urgency level for your primary care provider.

Path 2B · Confirmed condition

Specialty guidance

Used only when a diagnosis, clinical report, or clear specialty concern is present. Specialty reasoning is engaged only when context justifies it.

1

Confirm context

Establish the diagnosis or concern from a report or as stated by a clinician before any specialty logic runs.

2

Pathway reasoning

Use a weighted hypothesis graph spanning thousands of symptom nodes across specialties to map likely next steps.

3

Navigation plan

Surface the information, questions, and logical next steps for this situation.

4

Specialist handoff

Route to the right clinician at the right speed, with a summary that travels with the patient.

Output to patient

What you walk away with

Plain-language summary

Your story, organized clearly enough to hand to a clinician.

Red flags to mention

The specific things worth raising, surfaced by the screen.

Questions to ask

A tailored, editable list to bring to your appointment.

Recommended urgency

Non-urgent · Soon · Urgent · Emergency.

If any internal gate fails, the system stays in the neutral PCP handoff path. Specialty reasoning is not used unless context clearly justifies it.
Then: the referral

From handoff to the right network.

The handoff is the start, not the end. Guided Care's referral system takes the summary and urgency and matches you to the best-fit hospitals, specialists, facilities, researchers, clinical trials, and advocacy groups — ranked on clinical fit and access, and prioritized by urgency to expedite care.

See the referral network →

What the referral adds

  • Ranked, best-fit options across the full care ecosystem
  • A transparent "why matched" explanation for each
  • Faster routing for higher-urgency results

See it applied to your team's workflow.

Request access and we'll walk you through intake, output, and the safety floor.

Request access →